EMC Corporation has announced the EMC MyService360 service-centric cloud-based dashboard, providing near real-time visibility into the status and health of a customer’s EMC data center environment.
Supporting hundreds of EMC products, MyService360 provides customers with a highly visual and personalized online capability that consolidates proactive monitoring of EMC systems deployed across a customer’s global enterprise.
Available at no additional cost to customers with an EMC warranty or maintenance agreement, the cloud-based service is designed to help IT teams increase risk-readiness and respond with speed and accuracy when fulfilling IT service requests or diagnosing potential issues.
Built on top of a secure, cloud-based EMC Internal Data Lake, MyService360 is designed to modernize the service and support experience for the enterprise. EMC’s Internal Data Lake leverages modern infrastructure using EMC Storage and converged platforms including Isilon, XtremIO and VCE VxRack System 1000 with FLEX Nodes, VMware, Greenplum, Pivotal Cloud Foundry and third-party technology to deliver powerful analytics and data-driven visualizations designed to help enable customers to make well-informed IT decisions.
As a one-stop-shop for personalized, actionable insights about their products, service levels, and support, EMC is simplifying data center operations and the customer service experience. MyService360 is best experienced when the customer’s systems are connected through EMC Secure Remote Services Virtual Edition (ESRS v3) – a two-way remote connection between EMC Customer Service and EMC products or solutions, enabling customers to interact with real-time data
Accessible to customers via EMC Online Support, MyService360 displays proactive and predictive system health indicators to identify areas that may be at risk, giving IT ample time to prioritize actions and react accordingly.
The dashboard also nalyzes the percentage of the global install base that is up to code, providing the ability to drill down into specific systems to determine what systems are due for code upgrades.
MyService360 also allows EMC customers to review IT service activities across their enterprise with the ability to dive into specific sites to understand what needs attention and the type of action required.
It also displays what percentage of the install base is remotely connected to EMC Customer Service so customers can take action to get remaining systems connected. Another capability is it taps into proactive data to identify analytical trends on service incidents.