Pizza Hut Hong Kong Management Limited (Pizza Hut), one of the largest chains of casual-dining restaurants in Hong Kong, is implementing Super Retail Network (SRN), a next generation Metro Ethernet data capability characterized by bandwidth of up to 10Gbps and super-low latency of less than one millisecond.
Supplied by Hutchison Global Communications Limited MetroNET service, SRN runs over a dedicated optical private network, thus overcoming the bandwidth bottleneck problem suffered by traditional copper-based network services.
The solution also provides high-level security, thanks to advanced MPLS and VLAN technology, plus automatic network-level failover functionality.
Connecting Pizza Hut’s 100+ outlets to company data centres
More than 100 Pizza Hut outlets in Hong Kong are now connected by SRN to the chain’s headquarters and data centres. This facilitates secure and high-speed multi-point transmission of online orders, point-of-sale data, inventory and email.
The HGC solution has enabled Pizza Hut to accelerate the pace of online ordering via channels such as mobile apps, the company’s website and phone calls. Orders are transmitted to HQ, which then tasks outlets closest to delivery locations.
Diverse routing enhances network resilience
SRN is based on a dual-core network design, delivers full core network resilience and allows swift and reliable access to company applications such as those performing point-of-sale and online catalogue functionality. The solution also provides the capacity to expand Pizza Hut’s armoury of in-store applications.
Howard Wong, Information Technology Director of Pizza Hut, said: “Deployment of HGC’s SRN enables us to shorten the time it takes to process online ordering, boost the restaurant’s overall operational efficiency so we can focus on super customer service and satisfaction – as part of what we call our ‘customer mania’ approach – and provide takeaway and delivery services ‘hot and on time’, as per our commitment.”