Avaya today announced the latest version of its unified communications solution for small and midsize businesses.
Among several enhancements, the latest version of the Avaya IP Office Platform increases security and resiliency, according to the company. Now, built-in signaling and media encryption for endpoints and UC clients helps preserve privacy and data integrity — critical in any deployment, but especially in those delivered through pure or hybrid cloud services.
This feature in Avaya IP Office is provided at no extra cost, says the company.
With data becoming an important asset to businesses today and the nature of cyber attacks becoming more sophisticated, Asia Pacific businesses are setting their sights on security. Overall spending on critical infrastructure security in the region is expected to hit US$22 billion by 2020.
On the back of this trend, Avaya’s increased focus in security is significant, especially to the midmarket: According to a 2015 global survey report by PwC, the number of attacks reported by midsize companies increased 64% between 2013 and 2014, from 2,581 to 4,227. This increase is partly due to cybercriminals turning to midsize businesses in hopes of easy access.
Beyond other pure cloud deployments, the latest version of IP Office takes a unique approach to resilience, providing system failover cloud to cloud, cloud to premises, premises to cloud and premises to premises. Whatever the approach, the system stays active and users maintain connectivity throughout the outage.
Richer User Experience
The Avaya IP Office Platform introduces the H175 video phone, with a 7” hi-definition touchscreen display that is suitable for the personal, executive desk or a small conference room. In addition, IP Office R10 opens a number of APIs to make it easier for developers to create WebRTC based clients to simplify configuration and deployment for partners.
Finally, virtual meeting functions have been streamlined and strengthened with WebRTC audio and richer collaboration capabilities.
Smarter Contact Centers for Midsize Companies
For midsize companies with contact centers, Avaya announced in June a new workforce optimization solution, the Avaya Workforce Optimization Select, that provides midsize companies with the operational intelligence needed to enhance contact center performance and drive a high-quality customer experience.
The Avaya IP Office Platform is available through authorized channel partners in three deployment options: premises-based, hybrid or pure cloud solution.